Samples & Artwork:

Samples

1. Unbranded Samples

Samples can be requested through a Branding Consultant and:

  • Collected from pxrDesign’s Johannesburg warehouse

  • Or delivered to the Client’s address via courier (additional cost applies)

Returned unbranded samples:

  • Must be returned within 5 business days

  • Must be in original packaging and undamaged

  • Are eligible for credit or refund on the items only (courier at Client’s cost)

  • Are subject to clauses 3.3.1 to 3.3.6

  • Damaged items or damaged packaging will not be accepted for return

2. Branded Samples

If branded samples are required, they can be arranged through a Branding Consultant.

  • Branded samples are non-returnable and non-refundable

3. Sample Return/Refund Restrictions

The following sample types cannot be returned or refunded:

  • White items and drinkware (due to discolouration/safety concerns)

  • USBs and Powerbanks

  • Workwear with reflective tape

  • Gift set samples, once ordered

4. Collection Deadline for Samples

All sample orders must be collected within 4 business days after receiving the collection notification email.

  • If not collected on time, the products will be returned to stock and the order will be cancelled.

5. Sample Value Limits for Returns

  • Samples under R150.00 ex. VAT cannot be returned for refund or credit.

  • Samples over R150.00 ex. VAT may be returned within 5 business days from purchase for refund or credit — subject to pxrDesign’s discretion.

  • Samples returned after 5 business days will not be refunded or credited.

  • All courier costs for returns are the Client’s responsibility.

Artwork For Branded Orders

1. Artwork Approval Process

pxrDesign will provide the Client with an artwork approval via e-mail or another electronic format. The artwork will illustrate the appearance of the Client’s logo or image, as supplied, on the ordered Goods.
No work will proceed until pxrDesign receives a duly signed-off artwork approval from the Client.

2. Branding Requirements

The Client must indicate in writing if permanent branding is required.

3. Artwork Changes and Delivery Delays

If the Client requests changes to the artwork, this will require a new layout and fresh approval. Delivery timelines may be affected by these changes.
pxrDesign is not liable for delivery delays caused by such artwork changes.
Changes requested after artwork approval and after plates/screens have been produced will incur additional costs.

4. Approval Deadline and Cancellation Fee

Clients must approve the final artwork layout within 5 calendar days.
Failure to do so will result in the Goods being returned to the warehouse and a 25% cancellation fee based on the total Order value.
No approvals will be accepted telephonically.

5. Client Responsibility for Checking Artwork

Clients must thoroughly review the artwork for errors such as:

  • Spelling mistakes

  • Incorrect item or image colours

  • Incorrect sizing or image placement
    pxrDesign will not be held responsible for any mistakes approved by the Client, including consequential damages.

6. Additional Design Time Fees

If a Client’s artwork requires more design time than included in their selected Artwork Design Package, an extra R230.00 ex. VAT per hour will apply.
The Client will be informed in writing and given the option to continue or not.

7. Artwork Redraws and Package Limits

All Artwork Design Packages include free artwork redraws, with limits based on the selected package.
Extra redraws beyond the package allowance will be charged at R230.00 ex. VAT per hour.

8. Artwork Package Variations and Custom Requests

There are 3 Artwork Design Packages (details available on the Artwork Design Package page).
Each package includes different:

  • Redraw limits

  • Text allowances

  • Font selections

  • Background colour options
    Any request outside the package’s terms will be billed at R230.00 ex. VAT per hour.

9. Access to Vector Files

Clients who purchase the Premium or Elite Artwork Design Package will receive the Vector files created by pxrDesign.
These files will be sent 7 days after Order completion.
If the Client cancels the Order, pxrDesign reserves the right to withhold the artwork files.

10. Colour Accuracy Disclaimer

Clients acknowledge that artwork viewed on screens may not match final print colours.
Colours are matched as closely as possible to Pantone codes or swatches, but pxrDesign cannot guarantee exact matches due to material differences.
pxrDesign is not liable for any damages arising from colour variations.

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