Orders & Quotations:

Commencement, Duration And Application

1. Commencement of Terms and Conditions

The pxrDesign Terms and Conditions apply from the moment the Client signs the Confirmation of Order for each transaction.

2. Duration of Terms and Conditions

These Terms and Conditions remain in effect until:

  • The Services and/or Goods ordered are fully rendered and/or delivered, and

  • Full payment of all pxrDesign invoices has been received from the Client for that order.

Quotations

1. Quotation Validity

pxrDesign will provide the Client with a quotation for the requested Goods and/or Services.

  • The quotation will be valid for the period stated on the quote.

  • If no validity period is specified, the quotation will be valid for 5 calendar days.

2. Quotation Conditions and Price Adjustments

Quotations are:

  • Subject to the availability of Goods and/or Services

  • Subject to the correction of good faith errors

  • Subject to price changes, including increases due to cost fluctuations or currency changes, occurring before the Order is accepted by the Client

If the Client disputes any increase in price:

  • An independent auditor, nominated by pxrDesign, may certify the increase

  • The auditor’s certificate will be final and binding

  • The losing party in the dispute will bear the auditor’s cost

3. Stock Availability

All quotations depend on stock availability at the time the Client confirms the Order, either through deposit payment or placing the order.
Stock confirmation is determined solely by pxrDesign.

4. Client Confirmation of Goods and Services

By accepting a tax invoice, the Client confirms that:

  • The Goods or Services listed match what was ordered

  • The prices are as agreed

  • If delivery or service has taken place, the Client has inspected the items

  • The Goods or Services are satisfactory, match the order, and are free of defects

Product Selection And Orders

1. Unbranded Orders Process

Unbranded orders must be requested through the quote request process via a Branding Consultant.

  • There is no online “Add to Cart” or checkout functionality available.

2. Order Acceptance and Discretion

Clients may place orders for Goods, but pxrDesign reserves the right to accept or reject orders at its sole discretion.

  • Order acceptance depends on:

    • Availability of Goods

    • Accuracy of order information (including pricing)

    • Receipt of payment or authorised payment confirmation

3. Branded Orders Placement

Branded orders must be submitted in writing by completing the Confirmation of Order.

  • An order is only considered accepted once pxrDesign provides written confirmation.

  • Payment of a deposit alone does not confirm acceptance of the order.

4. Order Execution Conditions

pxrDesign will process the order only after:

  • The required deposit (for branded orders) or full payment (for unbranded orders) is received

  • Proof of payment is sent to the Branding Consultant

  • Written order confirmation is issued by pxrDesign

  • The supplier confirms availability of Goods

5. Deposit Requirements

  • Branded orders: 50% deposit of the quoted or updated amount is required

  • Special import items: 75% deposit is required (no exceptions)

  • Orders below R2000.00 ex. VAT: full payment upfront is required

  • All quotations are subject to stock availability at the time of order confirmation

6. Goods Availability Disclaimer

Goods availability cannot be guaranteed by pxrDesign until:

  • The deposit is paid

  • The Confirmation of Order is signed

  • The supplier confirms stock availability

7. Client Responsibility for Product Selection

The Client is solely responsible for ensuring that the Goods ordered are correct and suitable for their intended purpose.
pxrDesign will not be liable for incorrect product selections made by the Client.

8. Order Processing Timeframes

Upon stock availability and receipt of payment, orders will be processed within 2 to 14 Business Days depending on:

  • Supplier lead times

  • Goods availability

  • Chosen delivery method
    Delivery confirmation will be sent via email, including either a waybill number or collection details.

9. Lead Time Commencement

Lead times begin only when:

  • All artwork has been signed off

  • Full payment has cleared in pxrDesign’s bank account

10. Order Cancellation Policy

Once an order is confirmed:

  • Cancellations will only be allowed if branding has not yet started

  • A 25% cancellation fee or a minimum of R200.00 ex. VAT will apply (whichever is higher)

  • An additional R385.00 ex. VAT per artwork layout will be charged if artwork was already created

11. Minimum Order Value

A minimum spend of R1000.00 ex. VAT applies to all branded orders.

Rush Orders

1. Rush Order Service Overview

pxrDesign offers a Rush Order service for urgent orders, with guaranteed completion within 2 to 5 Business Days, provided that:

  • Full payment is reflected in pxrDesign’s bank account

  • Conditions under clause 6.3 are met

2. Order Completion Confirmation

The exact completion date will be confirmed in the Confirmation of Order before pxrDesign proceeds with the order.

3. Artwork Requirements for Rush Orders

Clients must supply print-ready artwork, as there is not enough time for pxrDesign to redraw or adjust the artwork.

4. Responsibility for Defects

The Client must allow pxrDesign sufficient time to correct any errors or defects.
If not, pxrDesign will not be held liable for any decline in print quality.

5. Artwork Approval Deadline

Rush Orders depend on the Client strictly adhering to the artwork approval deadline stated in the artwork approval email.

6. Rush Order Fee and Payment Requirement

Rush Orders will incur an additional fee of 10% of the total order value.
Rush Orders, unbranded orders, and special import products require full payment to reflect in pxrDesign’s bank account before the order is confirmed.

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